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When does the carrier deliver my order?

  • Delivery times

    Delivery times may vary depending on the delivery method and country you choose

    Delivery in mainland Portugal
    Delivery time between 1 and 4 working days.
    Delivery to one of our stores
    Delivery time between 1 and 7 working days.
    Delivery to the Islands (Azores and Madeira)
    Delivery time between 5 and 15 working days
    Delivery abroad
    Delivery time between 1 and 6 working days.

    During some special events (sales, Black Friday, Christmas season, etc.) the shipment of your order may take longer than expected, despite our continuous efforts to meet the established deadlines.

  • How do I cancel an order?
    You can cancel an order as long as we have not yet processed it. To cancel your order, please send an email to or use the form available on our web site for order cancellations. You should include your order number and your tax identification number, otherwise your cancellation cannot be processed.
  • What are the conditions for exchanging or returning an item?

    Orders placed through our online store can be exchanged for another size, color or model, or returned under the following conditions:

    • The product must not have been used, washed or damaged;
    • The product must have all labels attached in their original place;
    • The product must be in its original packaging;
    • Presentation of the purchase invoice;
    • Only returns made within 30 days of the delivery date will be accepted.

    As a result, Try Moto reserves the right not to accept returns of products that do not meet the same conditions of conformity as on the date of delivery to the User (namely products that have undergone any type of use, transformation, damage and/or lack of original packaging/accessories/complements) and labels in their original place, without having been removed.

  • How can I exchange or return a product?

    To return and/or exchange an item, go to your customer area and under "ORDERS" you will find a list of your orders placed in our online store.

    • Select "RETURN/EXCHANGE",
    • Select the item,
    • If you are exchanging a size or color, select "exchange item" and then select the color and size you want.
    • In the case of a model exchange or return, select "return" and here you can choose:
      • refund, which will be made using the same payment method,
      • the issue of a voucher (exclusively for the online store) which you can use to buy the model you want.

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